Investors in people

We invest in people

24 months on…

It’s been a while!

It’s been two years since we finished our assessment and awarded you Standard Accreditation. We discussed your progress 12 months on and updated your actions for the following year. It’s been another 12 months since then, and we checked in with you recently to find out how you’ve got on and plan for the last year of your accreditation. Ian Hartley met with Ajay Seetal, the Owner and Ali Patel, the Manager on 4 th March 2020.

When we assessed you, we found out

It’s been two years since we finished our assessment and awarded you Standard Accreditation. We discussed your progress 12 months on and updated your actions for the following year. It’s been another 12 months since then, and we checked in with you recently to find out how you’ve got on and plan for the last year of your accreditation. Ian Hartley met with Ajay Seetal, the Owner and Ali Patel, the Manager on 4 th March 2020.

And we suggested some things to work on

  • At the last visit there had been a major setback and loss of significant business to a competitor Several actions had been put in place by the Owner to help in re-building the business and easing a short-term cash flow problem.
  • The opening of an office in Manchester which was starting to generate work and a partnership with a local college to provide placement allocations – this could also provide income generation opportunities This has not been developed due to various factors.
  • Looking at different specialities with new clients
  • The Owner had carried out annual appraisals himself and received valuable feedback from staff
  • He had been more hands on in managing the business and the offices and introduced a performance bonus work scheme – this consistently acknowledging people’s effort and contribution
  • Training some staff to help their ambitions and provide the capability to deliver new services.
  • Maintaining more regular contact with clients and taking on board valuable feedback.

What’s changed since then?

  • The Manager joined the organisation in June 2019, having previously worked in an advisory capacity with the owner.

He brings extensive experience of business development and has introduced “Log Easy” software which has made the allocation of shifts to staff much more efficient and is convenient for clients and staff. It also enables clients to provide feedback on the service provided on each shift or assignment.

  • The Manager is helping the Owner and is providing a 24 hour on-call service as well as helping with training, complaints, accounts and credit control

He is providing a stable base for the Owner, who can now devote more time to developing the team and engaging with clients and potential clients.

What’ve you achieved so far?

  • The Owner is maintaining more contact with clients and the workforce

He continues to deliver training internally and covers some shifts himself so that he gets opportunities to talk to clients to receive feedback on the quality of staff service and develop opportunities to deliver more services.

  • The Manager is using the software to organise all client service needs and provide information on hours of cover provided and standards of quality

This is helping the organisation to make steady progress towards its goal of steady and manageable growth. The system was demonstrated during the visit and it provides instant communication with candidates to ensure that urgent requests from clients can be filled. The whole approach through this system is a major improvement in efficiency.

  • The focus of training has been more on use of language and terminology

Staff have a better understanding of language and improved interactions with clients and will be able to engage well with people they are providing care services for.

  • Some of your people have been involved in volunteering for charity work

This has helped them to develop skills and make a valuable contribution to local causes.

What’s your focus for the next 12 months?

You’ve come through some difficult challenges over the last 24 months! There is a need to ensure that the necessary financial and physical resources are in place to ensure that growth is sustainable.

You’re going to implement the next level of the software

You will be able to gather even better data on work volumes which will help to stabilise workflow which will underpin steady growth.

You’re going to engage a Marketing person to help raise your profile and look at providing services in other locations

You’ll need to have the staff in place to provide services in other locations. It will help to ask each current person their preferences for travel distances and availability.

It is important to have the time resource to train new people who are to work in new locations.

It may help to analyse the feedback from clients – this could help when talking to potential new clients to be able to present how well NYS is perceived by long standing clients.

Feedback on staff perception may be valuable through the next full assessment – it may help to think about other areas of feedback that would add value.

There’s almost a year left of your accreditation, and development in the areas above will help towards your next We invest in people assessment on 30/11/2020.