We have built a great working relationship with our customers’ and healthcare professionals. Our excellent communication, supervisions and evaluation strategies help us to ensure that all policies and procedures are adhered to. Complaints or concerns reported by our clients are immediately dealt with and a full investigation is carried out.
To maintain compliance and to continue to offer reliable services, NYS have recently implemented a ‘new monitoring system’ which will help to improve our customer services and identify any required improvements to ensure the ‘needs of our clients are met’.
To review our selection, procedures and protocols NYS will:
- Using various methods of communication, we engage with customers to evaluate and monitor services.
- Develop satisfaction surveys to collate client feedback.
- Achieve a well trusted working relationship to encourage and welcome any recommendations from our clients and our professionals.